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Senior Reservations & Ticketing Agent Is Urgently Needed @ Qatar Airways-Kenya

Job Description:

In this role, you will lead the reservation and ticketing agents and act as an intermediary between staff and management.  You will plan, supervise, and support the team in order to achieve optimal customer satisfaction and surpass the annual revenue targets.  You will replay information to the customer and assist in finding the right itinerary for their needs.  You will cancel and change reservations when customers request it.  You will also encourage teamwork, consistency of service and proper coordination.


Job Title: Senior Reservations & Ticketing Agent

Job Id: QR18971

Organization: Qatar Airways

Job Type: Permanent

Job Segment: Commercial

Location: Kenya, Nairobi

Deadline:  28th Oct, 2018


  • Handling customer requirements and requests professionally ensuring minimum complaints.  You will also support travel agents with seat confirmation and arrange VIP bookings/ticket queries
  • Guiding and supporting staff and keeping updated with relevant changes in the industry and QR products/services
  • Showing dedication and commitments to handle the maximum number of telephone calls and passengers whilst at all times carefully following QR procedures and regulations to achieve the highest possible quality of reservations service
  • Arranging reservations and routings for passengers, utilising the Amadeus system to make the bookings for passengers and effectively communicating fares, policies and procedures to passengers by providing accurate information
  • Issuing tickets and quoting correct fares to passengers
  • Supporting staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing on a daily basis

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